Shipping Policy – colourpopd

At colourpopd, we’re committed to getting your cruelty-free, high-quality beauty products to you quickly and seamlessly—no matter where you are in the world. This Shipping Policy outlines our order processing timelines, delivery estimates, shipping costs, and related terms to help you understand how your order will reach you. By placing an order on our website (colourpopd.com), you agree to the terms outlined below, which work in conjunction with our Terms of Purchase and Refund Policy.

1. Order Processing Timeline

Before your order ships, we carefully process and prepare it to ensure accuracy and product safety. Here’s what you can expect:

  • Standard Processing: Most orders are processed and ready for shipping within 1-3 business days of order confirmation. Business days exclude weekends (Saturday and Sunday) and major holidays (e.g., Christmas, New Year’s Day, Thanksgiving), which may extend processing times.
  • Order Confirmation: You’ll receive an email confirmation immediately after placing your order, followed by a separate shipping confirmation email once your order has been dispatched. The shipping confirmation will include a unique tracking number and a link to monitor your package’s progress.
  • Peak Period Delays: During high-demand periods (e.g., Black Friday, holiday sales, product launches), processing times may be extended by 1-2 business days. We’ll notify you via email if significant delays occur, and we appreciate your patience as we fulfill orders.

2. Delivery Estimates

We partner with trusted global shipping carriers to ensure reliable delivery to every destination. After your order ships, delivery typically takes 6-12 business days—this timeline applies to all locations worldwide, with no distinction between domestic (U.S.) and international deliveries.

Important notes about delivery estimates:

  • Estimates vs. Guarantees: Delivery timelines are approximate and not guaranteed. They may be affected by factors beyond our control, including:
  • Customs clearance delays (common for international orders; processing times vary by country).
  • Carrier disruptions (e.g., weather events, labor shortages, logistical issues).
  • Remote delivery locations (areas with limited shipping infrastructure may take an extra 1-2 days).
  • Tracking Your Package: Use the tracking number provided in your shipping confirmation email to check real-time updates. If your package shows “in transit” but hasn’t been delivered within 12 business days, contact our support team for assistance.
  • Failed Delivery Attempts: If the carrier cannot deliver your package (e.g., no one is available to receive it, incorrect address), they may leave a notice with instructions to reschedule delivery or pick up the package from a local facility. Unclaimed packages may be returned to us after 7-10 days—if this happens, we’ll notify you to arrange a reshipment (if requested) or issue a refund.

3. Shipping Costs and Coverage

colourpopd is proud to offer free global shipping on all orders—there is no minimum purchase requirement, and no additional shipping fees will be added to your order total at checkout. This policy applies to every destination worldwide, regardless of order size or product type.

  • No Hidden Fees: The price you see at checkout (in USD) is the total amount you’ll pay—we never charge extra for shipping, handling, or international delivery.
  • Return Shipping Costs: For standard returns (e.g., change of mind), you are responsible for covering return shipping costs (unless the return is due to our error, such as a defective or incorrect product). See our Refund Policy for details on return shipping reimbursements.

4. Shipping Address Responsibilities

You are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout. We cannot be held liable for:

  • Delayed or Lost Packages: If your package is delayed, misdelivered, or lost due to an incorrect, incomplete, or outdated address (e.g., missing apartment number, wrong city, typos), we may not be able to resolve the issue. Always double-check your address before placing an order.
  • Address Changes: Once an order has been processed (typically within 24 hours of placement), we cannot modify the shipping address. If you need to change your address, contact us immediately at [email protected]—we’ll do our best to update it, but we cannot guarantee success if the order has already been dispatched.
  • PO Boxes and APO/FPO Addresses: We ship to PO boxes and APO/FPO addresses, but delivery may take an extra 1-2 days due to carrier restrictions. Ensure the address includes all required details (e.g., PO box number, military unit) to avoid delays.

5. Customs, Duties, and Taxes

Please note that our free shipping policy does not cover customs duties, import taxes, or other fees imposed by your country’s government. These charges are the sole responsibility of the customer (you) and are not included in your order total.

  • Understanding Local Fees: Customs duties and taxes vary by country and are determined by your local customs office based on the value of your order. We recommend checking with your country’s customs authority before placing an order to understand potential costs.
  • Customs Documentation: We include all necessary documentation (e.g., commercial invoice) with your package to facilitate customs clearance. If you are contacted by customs to pay fees or provide additional information, please respond promptly to avoid delivery delays.
  • Refusal of Package Due to Fees: If you refuse to pay customs fees and the package is returned to us, you will be responsible for any return shipping costs incurred. We will issue a refund for the product(s) only after we receive and inspect the returned package (minus any non-refundable processing fees, if applicable).

6. Lost or Damaged Packages

We take every precaution to package your products securely, but if your package is lost or arrives damaged, here’s how we can help:

  • Lost Packages: If your tracking number shows “delivered” but you haven’t received your package, first check with neighbors, building management, or your local post office (carriers sometimes mark packages as delivered before final drop-off). If the package is still unaccounted for after 3 business days, contact us at [email protected] with your order number and tracking details—we’ll investigate with the carrier and issue a refund or send a replacement (if available) within 3-5 business days.
  • Damaged Packages: If your products arrive damaged (e.g., broken containers, leaked formulas), contact us within 48 hours of delivery at [email protected] with:
  • Your order number.
  • Clear photos of the damaged product(s) and packaging.
  • A brief description of the damage.

We’ll send a replacement product free of charge (if available) or issue a full refund—no need to return the damaged items unless we specifically request it.

7. Contact Us for Shipping Inquiries

If you have questions about your order’s status, delivery timeline, tracking, or shipping-related issues, please reach out to our customer support team at:

We aim to respond to all shipping inquiries within 1-2 business days and resolve issues promptly to ensure your satisfaction.

Effective Date: 2025.09.15